Nonverbal People Skills


NONVERBAL PEOPLE SKILLS FOR PROFESSIONALS



We talk and talk and talk … and very often we are frustrated by the feeling that our customers, employees, students, friends, colleagues, partners, children, etc. … simply aren't listening or aren't taking our verbal instructions seriously. Often this is due to our body language. It has been proven that over 82 % of communication is NON-VERBAL. And those nonverbal messages carry more weight subconsciously than verbal ones do. Why should we waste our breath on the communication process itself? Our words are more important for getting the contents of the message itself across!

In this seminar you will learn concrete communication and management techniques, which stem mainly from Neuro-Linguistic Programming (NLP). Some topics which will be dealt with are:	University of Innsbruck

An introduction to NLP as a communication model and the importance of nonverbals in our communication. Recognizing your own communication style as well as the styles of others. Learning how to establish rapport and to get on the same wavelength with colleagues and clients, which in turn results in good communication. These techniques work on a one to one basis and also assist in establishing group rapport in meetings, presentations, etc. Establishing contact and increasing credibility in the communication process. Tips on increasing the amount of attention others pay to what you are saying. Dealing with difficult employees, colleagues, clients, etc. in a productive and respectful manner. How to avoid being in "the line of fire" while passing on unpleasant information, evaluating your staff, etc. Recognizing and utilizing various voice patterns to achieve your goals more easily and objectively. Stress management and dissociation techniques which assist you in saving your energy and avoiding the burnout syndrome.